Privacy Policy

In this policy, “we”, “us” and “our” means Melbourne Marketing Agency. “Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, as defined by applicable privacy law.

We manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us. This policy should be read together with our Terms & Conditions.

Depending on how you interact with us, we may collect:

• your name, business name, email address, phone number and website address;
• the service you are interested in and information you include in an enquiry or project brief;
• billing, proposal, project and communication details;
• technical information such as IP address, browser, device, pages viewed and approximate location; and
• information you choose to provide when you contact us, subscribe to updates or interact with our content.

We do not generally need sensitive information for our services. Please do not send sensitive information through an enquiry form unless we have specifically asked for it and explained why it is needed.

We may collect personal information:

• directly from you when you complete a form, email us, call us or book a strategy call;
• from your organisation or an authorised representative during a project;
• automatically when you use our website through cookies, server logs and analytics tools; and
• from publicly available sources or service providers where this is lawful and reasonably necessary.

You may choose not to provide information, but we may be unable to respond to an enquiry or provide a requested service without the information we reasonably need.

We may use personal information to:

• respond to enquiries, arrange consultations and communicate with you;
• prepare proposals, deliver services, manage projects and provide support;
• process payments, maintain business records and meet legal obligations;
• improve our website, services, content, security and customer experience; and
• send marketing communications where permitted and in line with your preferences.

We may also use de-identified or aggregated information for reporting, planning and understanding general website and service trends. We will not use personal information for an unrelated purpose without a lawful basis or your consent where consent is required.

We may disclose personal information to our employees, contractors and professional advisers who need it to perform their role. We may also use carefully selected providers for hosting, website maintenance, analytics, customer relationship management, email delivery, payments, scheduling and security.

We may disclose information where you ask us to, where it is needed to deliver an agreed service, where required or authorised by law, or where reasonably necessary to protect our rights, systems, people or property. We do not sell personal information.

Some technology and service providers we use may store or process information outside Australia. The location can vary as providers update their systems. Before using a provider, we take reasonable steps to assess its privacy and security practices and require appropriate handling of information where practical.

By contacting us or using our services, you acknowledge that an overseas provider may handle your information where this is reasonably necessary for the service. We remain responsible for managing information in accordance with applicable law.

Our website may use cookies and similar technologies to keep the site working, remember preferences, understand website usage, measure campaigns and improve content. Some cookies may be placed by third-party analytics, advertising or embedded-content providers.

You can manage or block cookies through your browser settings. Blocking some cookies may affect website features. Where required, we will request consent before using non-essential cookies or similar tracking technologies.

We use reasonable administrative, technical and physical safeguards to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online service can guarantee absolute security, so please take care when sending information online.

We keep personal information only for as long as reasonably necessary for the purpose collected, to provide services, resolve disputes, maintain business records or meet legal and regulatory requirements. When information is no longer required, we take reasonable steps to securely delete or de-identify it.

You may ask what personal information we hold about you and request that inaccurate, incomplete or out-of-date information be corrected. We may need to verify your identity before responding and may refuse a request where permitted by law, explaining the reason where appropriate.

We aim to respond within a reasonable period. If we cannot provide access or make a requested correction, we will explain the available options and record the request where required.

We may send you relevant updates, insights or service information where permitted by law. Every electronic marketing message will include a way to unsubscribe, or you can contact us directly to update your preferences.

Opting out of marketing will not stop essential service, account, billing or project communications. We will process your unsubscribe request within a reasonable period.

If you believe we have mishandled your personal information, please contact us with the details of your concern. We will acknowledge and investigate the complaint, seek further information where needed and provide a response within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) through its privacy complaints process.

We may update this policy when our practices, technology or legal obligations change. The latest version will be published on this page with the updated date at the top. We encourage you to review this page occasionally so you remain informed about how we handle personal information.

For privacy questions, access or correction requests, marketing preferences or complaints, contact our privacy officer directly: